Payments and Billing

This section provides essential information on our billing policies, invoicing processes, and payment terms. We strive to make our billing system transparent, flexible, and adaptable to the needs of our diverse client base.

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1. Billing Terms and Structure

• Adjustments to Fees: DOKK reserves the right to update billing terms and fees to reflect service enhancements and economic factors. Clients will be notified of any adjustments, ensuring changes are transparent and reasonable.

2. Invoicing Process

• Manual Invoicing: Currently, all invoices are managed manually through Faxaflóahafnir's (FFH) Finance Department. Invoices are issued in Icelandic Krona (ISK), with detailed breakdowns of completed port calls, additional accounts, and other applicable fees.

• Invoice Distribution: Invoices are distributed annually and upon the addition of any new user accounts. A detailed invoice is provided to each organization for review.

• Payment Inquiries: For any billing inquiries, discrepancies, or adjustments, please contact our finance team directly at [e-mail].

3. Payment Terms and Late Payments

• Standard Payment Terms: Payments are due according to the terms specified on each invoice. DOKK values strong, long-term partnerships and strives to accommodate various organizational payment processes.

• Handling Overdue Invoices: In cases where invoices remain unpaid after repeated reminders, DOKK reserves the right to temporarily restrict account access as a last resort. This measure is only applied after exhaustive communication efforts and when a resolution is unattainable.

• International Flexibility: Given the manual billing process and the diversity of our client base, including partners in the Faroe Islands and other regions, DOKK aims to remain flexible and responsive to the unique billing needs of each organization.

4. Exploring Automated Billing Options

• Future Payment Options: DOKK is actively exploring automated billing solutions, such as credit card payments, to simplify transactions and improve convenience. We are evaluating partnerships with both local and international payment providers to implement a streamlined, flexible billing solution.

• Ongoing Development: While no final decisions have been made, we are committed to keeping our clients informed about any enhancements to our billing system, which are expected to further support a seamless payment experience.

5. Billing Inquiries and Support

• Contact for Support: For all payment-related queries or to discuss your organization's specific billing needs, please reach out to our finance team at [e-mail]. Our team is dedicated to addressing any questions and ensuring a smooth billing process.