What's DOKK?
Cruise booking platform for cruiseline agencies and port authorities to manage port calls
Last updated
Cruise booking platform for cruiseline agencies and port authorities to manage port calls
Last updated
Welcome to DOKK, a pioneering platform for port call management and cruise industry operations. Developed and operated by Faxaflóahafnir sf. (FFH), Iceland’s largest port authority, DOKK serves as a centralized system that streamlines cruise line scheduling, berth allocation, and real-time communication between ports and agencies. Designed to foster seamless coordination, transparency, and crowd management, DOKK is transforming how the port and cruise industries operate in Iceland, the Faroe Islands, and beyond.
Centralized Information for Seamless Operations
DOKK is a unified platform that facilitates efficient interactions between cruise lines, port authorities, and local businesses in a single integrated space. By consolidating operations and communication into one central hub, DOKK enables users to access essential port call information anytime, anywhere.
Real-Time Data: DOKK provides dynamic, real-time updates, reducing booking errors and ensuring that all stakeholders have immediate access to the most accurate information.
Easy Access via REST API: DOKK's accessible REST API allows for smooth integration with other software systems used by ports and agencies, facilitating effortless data sharing across platforms.
Enhanced Transparency & Public Engagement
Transparency is at the core of DOKK’s operations. By making cruise schedules publicly accessible, DOKK builds trust within local communities and enables strategic planning for local businesses.
Empowering Local Businesses: With DOKK, businesses can anticipate cruise arrivals and tailor their services accordingly, helping to drive economic growth and optimize local offerings.
Strengthening Business Relationships: DOKK enhances collaboration among cruise lines, ports, and local businesses, synchronizing schedules and encouraging a network of interlinked activities.
Minimizing Disruptions: DOKK's public-facing calendar offers early alerts for schedule changes, helping local businesses and public services adapt proactively to fluctuations in cruise activity.
Crowd Management & Sustainable Operations
As part of its commitment to sustainable tourism, DOKK employs advanced technology to support effective crowd management and sustainable port operations.
Balanced Passenger Flow: DOKK optimizes cruise call scheduling to prevent overcrowding, enhancing visitor experiences and minimizing pressure on port infrastructure.
Data Insights for Operational Planning: With daily insights on port calls and passenger numbers, ports can optimize pier assignments, local services, and infrastructure, ensuring a seamless experience for passengers and local communities alike.
Passenger Capacity Controls: DOKK allows ports to set maximum and preferred passenger capacities for each calendar day, enabling effective crowd control and promoting sustainable tourism.
DOKK functions as a Software as a Service (SaaS) platform. This cloud-based system operates on a subscription basis and is centrally hosted by FFH’s Information Technology team. By leveraging SaaS, DOKK offers reliable, scalable, and continually updated solutions for all major ports in Iceland and the Faroe Islands, with plans for further expansion.
DOKK’s primary objective is to streamline port call management processes, offering a suite of tools that support scheduling, booking, and data-driven decision-making. The platform is tailored for cruise line agencies and port authorities, ensuring that all users can efficiently manage bookings, berths, and operational logistics through an intuitive and secure interface.
DOKK is not only an operational tool but also a resource for strategic planning. Through extensive data insights and analytics, it supports long-term planning and transparent reporting for users. Local municipalities, tourism boards, and other stakeholders benefit from DOKK’s data to inform sustainable growth strategies and optimize infrastructure use.
For those interested in joining DOKK, reach out to us at dokk@dokk.is. Our team will guide you through the setup process, including an introductory call to discuss your operations and the information we need to set up your account. DOKK is built with user needs in mind, from account setup and onboarding to ongoing support and feature updates.
Whether you're a cruise line agency coordinating port calls or a port authority managing berth assignments, DOKK equips you with a comprehensive platform to enhance efficiency, transparency, and sustainability in cruise operations.
If you already have set up your organization and accounts in the platform then you can head on over to our Using the DOKK Platform: A Step-by-Step Guide for further instructions on how to operate in DOKK.
Embark on a journey to smarter port call management with DOKK. Full sails ahead!
